Last Updated: November 10, 2026
Digital Products — eBooks & Audiobooks
Due to the nature of digital downloads, eBooks and audiobooks are non-refundable once the download link has been accessed or downloaded, except where required by law or where the file is defective and we cannot provide a working replacement. If your download does not work, contact [SUPPORT EMAIL] within 14 days with your order number and we will provide a replacement link or a refund.
Physical Products — Apparel, Fragrance, Print Books
You may request a return within 14 days of delivery if the item is unused, unopened, and in original condition. Fragrance: for hygiene and safety, fragrance may only be returned if sealed / unopened. Apparel: must be unworn, with tags attached.
To start a return, email [SUPPORT EMAIL] with your order number, product, and reason. We will provide return instructions. Return shipping is paid by the customer unless the item is defective or incorrect.
Refunds for physical products are issued to the original payment method via CCBill within 7–10 business days after we receive and inspect the return. Shipping costs are non-refundable unless the item is defective or we sent the wrong item.
Defective / Wrong Item
If your item arrives defective, damaged in transit, or is the wrong item, email [SUPPORT EMAIL] within 14 days with photos. We will arrange a replacement or refund, including return shipping, at no cost to you.
Chargebacks
Please contact us first at [SUPPORT EMAIL] before filing a chargeback. We will resolve refunds promptly. Chargebacks filed without contacting us may delay resolution.
How to Contact Us for Refunds
Email: pgodfreysr@gmail.com — include order number. Response time: within 2 business days.